"He said the ministry was in talks with the Central Board of Direct Taxes and the Central Board of Excise and Customs on cadre restructuring. “This will include the creation of a large number of posts and putting in place an in-built system for incentive and promotion. The fiscal situation of the country depends largely on the efficiency of the tax system in the country,” Mukherjee said.
To increase voluntary compliance by taxpayers, the I-T department is setting up Aaykar Seva Kendras to provide tax-related services, including filing of returns, through a single window system. At these kiosks, the taxpayer will be provided with a unique acknowledgement number against the service that can be used to keep track of the request or complaint."
Source : The Telegraph (F.M. made the comment while inagurating Aayakar Seva Kendra in Bamboo Villa< Kolkata)