After the switch over of hardware in data centre, many users are facing problem to log in ITD Application and facing issues relation to performance of the application.
In connection with this DIT(System) issued an advisory to all CIT(CO)s to address the problem and the Name and contact number of the person to approach in case of any difficulty.
The letter is reproduced below for all concerned.
"Post migration of hardware at Data Centre, users have reported difficulties in logging on to the ITD application. Such mega changeovers do encounter various issues but Directorate of System is making its all out efforts to improve the services in the next few
days.
3. As per data collected from Data Centre, it is seen that only 413 users could log into the application on 28 May, 2014 but figure is now 2505 as on 03 June, 2014 and further while only 149 orders u/s 143(1) were passed on 28 May, 2014, a total of 9526 such orders
were passed on 03 June, 2014.
4. It is also likely that users may encounter issues relating to performance of the application because the application will certainly require some tuning as it is on a new platform. In order to provide improved services, DGIT(S) has constituted a team to monitor these difficulties directly. Users can continue to login complaints as per existing method but if they wish to seek more support or not satisfied with the resolution, following escalation
matrix may be followed for login issues in the next 2 weeks.
a. For complaints, the helpdesk may be contacted at the following number
I)Toll free.... 1800110015, 1800110017
II)Tel No.... 0120-2772828, 0120- 2772829, 0120-2772830,
0120-2772831, 0120-2818043
b. In case the problem is not resolved at the above levels, user can also contact the
following designated TCS personnel:
S.No Name Cell# Area
1 Sunil Kumar Singh 9911443904 For application related queries
2 Pushpraj Singh 9953558384 For RSA and login issues
3 Roopali Arora 9811799082 For application related queries
4 Manisha Bathla 9871310902 For application related queries
5 Sandeep Girdhar 9971556265 For application related queries
For unresolved issued beyond 24 Hrs, the following Officers may called for any help
on login issues:
1.Vikrant Khanna, AD(S) 9013850919
2. Rajendra Kumar, AD(S) 9968626462
3. Prasanth V.K. JDIT(S) 9013853054
4 . Pradeep Kumar Meel, Addl DIT(S) 9013850326
5. D.S. Chawla, DIT(S)-III 9013850505
Click here to view the letter
In connection with this DIT(System) issued an advisory to all CIT(CO)s to address the problem and the Name and contact number of the person to approach in case of any difficulty.
The letter is reproduced below for all concerned.
"Post migration of hardware at Data Centre, users have reported difficulties in logging on to the ITD application. Such mega changeovers do encounter various issues but Directorate of System is making its all out efforts to improve the services in the next few
days.
3. As per data collected from Data Centre, it is seen that only 413 users could log into the application on 28 May, 2014 but figure is now 2505 as on 03 June, 2014 and further while only 149 orders u/s 143(1) were passed on 28 May, 2014, a total of 9526 such orders
were passed on 03 June, 2014.
4. It is also likely that users may encounter issues relating to performance of the application because the application will certainly require some tuning as it is on a new platform. In order to provide improved services, DGIT(S) has constituted a team to monitor these difficulties directly. Users can continue to login complaints as per existing method but if they wish to seek more support or not satisfied with the resolution, following escalation
matrix may be followed for login issues in the next 2 weeks.
a. For complaints, the helpdesk may be contacted at the following number
I)Toll free.... 1800110015, 1800110017
II)Tel No.... 0120-2772828, 0120- 2772829, 0120-2772830,
0120-2772831, 0120-2818043
b. In case the problem is not resolved at the above levels, user can also contact the
following designated TCS personnel:
S.No Name Cell# Area
1 Sunil Kumar Singh 9911443904 For application related queries
2 Pushpraj Singh 9953558384 For RSA and login issues
3 Roopali Arora 9811799082 For application related queries
4 Manisha Bathla 9871310902 For application related queries
5 Sandeep Girdhar 9971556265 For application related queries
For unresolved issued beyond 24 Hrs, the following Officers may called for any help
on login issues:
1.Vikrant Khanna, AD(S) 9013850919
2. Rajendra Kumar, AD(S) 9968626462
3. Prasanth V.K. JDIT(S) 9013853054
4 . Pradeep Kumar Meel, Addl DIT(S) 9013850326
5. D.S. Chawla, DIT(S)-III 9013850505
Click here to view the letter
3 comments:
Bcp not available till date. Complaint lodged in codesk but no response. Administration is sleeping.
All Application Problem, BUT No Solution ...
ALL APPLICATION PROBLEM, BUT NO SOLUTION TILL DATE.....
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